Cape House welcomes guests to our bed and breakfast in Niagara-on-the-Lake. To ensure an enjoyable and comfortable stay, we ask that you review our policies.
RESERVATIONS: A Visa or MasterCard credit card is required to guarantee your reservation. A deposit equivalent to one night's stay is required at time of booking. Guests agree to all the following terms & conditions set out below. All guests agree to respect the privacy and peace of all other guests, neighbours and the owners at all times. Guest must be at least 21 years of age to book.
PAYMENT: We accept major credit cards. Please also consider payment by cash (CAD/USD), or e-transfer (credit cards processing fees will be charged at $15.00 per transaction). For guests who would like to pay by cash or e-transfer, please let us know at the time of booking.
CANDLES, STRONG SCENTS & PERFUMES: Guests are prohibited from lighting candles or any open flames in guests rooms or on the property - no exceptions. A $500 fee will be charged to your card. Do not use products that will leave a strong lingering scent in the guest rooms (e.g. incense, oils, diffusers, sprays). Please consider the comfort of others and refrain from using strong perfumes and colognes. A charge of $500 plus calculated costs of room rate and labour to remove the odour before we can offer the room to guests will be added. MINIMUM STAY: In order to ensure that we provide the best possible service for our guests we have established a 2-night minimum stay rule. OCCUPANCY: Each of our 3 guest rooms sleep a maximum of two (2) adult guests. We do not accept guests under the age of 18.
CHECK IN: Our check-in window is 4:00 pm to 6:00 pm only. We may be available for check-in or baggage drop-off prior to 4:00 pm but please call to confirm. If your itinerary won’t permit you to arrive before 6:00 pm we ask that you request a later check-in when you book your room but please be aware that not all such requests can be accommodated.
CHECK OUT: is no later than 11:00 am
CANCELLATIONS: If for any reason you need to cancel your reservation, please notify us at least 14 days in advance for a refund, less a cancellation fee of C$50.00 per room. Date changes are considered a cancellation. If you cancel within 14 days and we are unable to re-book your room or if you do not arrive (see NO SHOW POLICY) the entire cost of your reserved stay will be charged to your credit card.
NO-SHOW POLICY:Your reservation is guaranteed until 6:00 pm. If you have not arrived by 6:00 pm and not advised us of a delay in transit, your reservation may be considered a no-show. Any money paid and pending will be forfeit and your reservation will be cancelled and your room released for re-sale.
TRIP CANCELLATION AND INTERRUPTION INSURANCE: It is strongly recommended that all guests arrange private Trip Cancellation and Interruption Insurance that matches their needs when booking their holiday. This coverage protects you financially in case of illness or an unexpected event that forces you to cancel your trip. Not all credit cards offer this benefit.
DAMAGE: We ask that you respect our home during your stay. The guest is liable for any damage howsoever caused to the allocated suites(s) or to Cape House premises or property caused by you or any persons in your party (whether or not staying at Cape House) during your stay. Cape House reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred. Extraordinary cleaning of stains on carpets, towels, damaged sheets/bedding, pillow cases, and duvet covers will be charged for. Should we not be able to remove stains left behind, we reserve the right to charge for replacement of the article damaged.
SMOKING, VAPING and CANNABIS: Cape House is a 100% no smoking, no vaping property. Smoking (of any kind) and vaping are not permitted anywhere in the suites. Should it be determined that smoking or vaping has taken place, the remainder of the reservation will be cancelled with no refund and a charge of $500 plus the calculated costs of room rate and labour to clean before we can offer the room to guests will be added.
PETS: We are a private property with only 3 suites. Unlike hotels, we do not have suites that are designated as pet-friendly. To accommodate our guests (and ourselves) who have allergies, Cape House does not accept animals of any kind. The property and guest rooms are not provisioned to accommodate pets. Guests arriving with pets will have their booking cancelled and no refund will be issued.
COOKING IN THE SUITES: This is a B&B, there is no access to kitchen facilities. Do not bring any cooking equipment (ie: slow-cooker, fondue sets etc...). Cooking in the suite is strictly prohibited. Not only is it dangerous, but leaves unpleasant odours in the room and throughout the property. Please be considerate of our property and other guests. A charge of $500 plus calculated costs of room rate and labour to remove the odour before we can offer the room to guests will be added.