Cape House Guidelines and Policies
Cape House welcomes guests to our bed and breakfast in Niagara-on-the-Lake. To ensure an enjoyable and comfortable stay, we ask that you review our policies.
RESERVATIONS: A Visa or MasterCard credit card is required to guarantee your reservation.
MINIMUM STAY: In order to assure that we provide the best possible service for our guests we have established a 2-night minimum stay rule from June to October and Friday/Saturdays in May.
OCCUPANCY: Each of our 3 guest rooms sleep a maximum of two (2) adult guests. We do not accept guests under the age of 18.
CHECK IN: Our check-in window is 4:00pm to 6:00pm only. We are not available for check-in or baggage drop-off prior to 4:00pm. If your itinerary won’t permit you to arrive before 6:00pm you must seek our approval for a later check-in when you book your room. Please be aware that not all such requests can be accommodated.
CHECK OUT: is no later than 10:00 am
CANCELLATIONS: If for any reason you need to cancel your reservation, please notify us at least 14 days in advance for a refund, less a cancellation fee of C$50.00 per room.
Date changes are considered a cancellation.
If you cancel within 14 days and we are unable to re-book your room or if you do not arrive (see NO SHOW POLICY).
NO-SHOW POLICY: Your reservation is guaranteed until 6:00PM. If you have not arrived by 6:00pm and not advised us of a delay in transit, your reservation may be considered a no-show. Any money paid and pending will be forfeit and your reservation will be cancelled and your room released for re-sale.
TRAVEL INSURANCE: To minimise the risks it is strongly recommended that guests arrange private travel insurance that matches their needs when booking their holiday.
PAYMENT: Rates are in Canadian dollars and are subject to the 13% HST (Harmonized Sales Tax). VISA, MasterCard, or Interac e-transfer (CDN Banks) accepted
BREAKFAST: For the 2019 season, guests will be provided with a voucher for a sumptuous breakfast in the Niagara-on-the-Lake Golf Club clubhouse restaurant featuring a magnificent view of Lake Ontario. Enjoy breakfast at your leisure from 8:00am – 11:30am.
Also coffee, tea and muffins will be available in the guest living room from 8:00am to 9:30am for those wanting lighter fare.
BOTTLED WATER NOT PROVIDED: As part of our efforts to reduce the use of plastics, bottled water is not provided. Please bring your personal water bottles.
SMOKING: Smoking of any kind (including e-cigarettes and cannabis) is NOT permitted anywhere on the property.
PETS: Pets/animals of any kind are not permitted.
RESERVATIONS: A Visa or MasterCard credit card is required to guarantee your reservation.
MINIMUM STAY: In order to assure that we provide the best possible service for our guests we have established a 2-night minimum stay rule from June to October and Friday/Saturdays in May.
OCCUPANCY: Each of our 3 guest rooms sleep a maximum of two (2) adult guests. We do not accept guests under the age of 18.
CHECK IN: Our check-in window is 4:00pm to 6:00pm only. We are not available for check-in or baggage drop-off prior to 4:00pm. If your itinerary won’t permit you to arrive before 6:00pm you must seek our approval for a later check-in when you book your room. Please be aware that not all such requests can be accommodated.
CHECK OUT: is no later than 10:00 am
CANCELLATIONS: If for any reason you need to cancel your reservation, please notify us at least 14 days in advance for a refund, less a cancellation fee of C$50.00 per room.
Date changes are considered a cancellation.
If you cancel within 14 days and we are unable to re-book your room or if you do not arrive (see NO SHOW POLICY).
NO-SHOW POLICY: Your reservation is guaranteed until 6:00PM. If you have not arrived by 6:00pm and not advised us of a delay in transit, your reservation may be considered a no-show. Any money paid and pending will be forfeit and your reservation will be cancelled and your room released for re-sale.
TRAVEL INSURANCE: To minimise the risks it is strongly recommended that guests arrange private travel insurance that matches their needs when booking their holiday.
PAYMENT: Rates are in Canadian dollars and are subject to the 13% HST (Harmonized Sales Tax). VISA, MasterCard, or Interac e-transfer (CDN Banks) accepted
BREAKFAST: For the 2019 season, guests will be provided with a voucher for a sumptuous breakfast in the Niagara-on-the-Lake Golf Club clubhouse restaurant featuring a magnificent view of Lake Ontario. Enjoy breakfast at your leisure from 8:00am – 11:30am.
Also coffee, tea and muffins will be available in the guest living room from 8:00am to 9:30am for those wanting lighter fare.
BOTTLED WATER NOT PROVIDED: As part of our efforts to reduce the use of plastics, bottled water is not provided. Please bring your personal water bottles.
SMOKING: Smoking of any kind (including e-cigarettes and cannabis) is NOT permitted anywhere on the property.
PETS: Pets/animals of any kind are not permitted.
