Cape House Guidelines and Policies
Cape House welcome guests to our bed and breakfast in Niagara-on-the-Lake. To assure an enjoyable and comfortable stay for all, we ask that you review our policies.
Reservations: A Visa or MasterCard credit card is required to guarantee your reservation.
Occupancy: Each of our 3 guest rooms sleep a maximum of two (2) adult guests. We do not accept guests under the age of 18.
Smoking: Smoking of any kind (including e-cigarettes and cannabis) is NOT permitted anywhere on the property.
Cancellations: As a small business with just three guest rooms to offer, it is imperative that we both protect our business and make sure that we are able to offer our services to our guests.
If for any reason you need to cancel your reservation, please notify us at least 14 days in advance for a refund, less cancellation fee of C$50.00 per room per night.
Date changes are considered a cancellation.
If you cancel within 14 days and we are unable to re-book your room or if you do not arrive (see NO SHOW POLICY), the entire cost of your reserved stay will be charged to your credit card. Please note that for reservations made by a third party, payment in full is required at the time of booking.
Please be aware of this policy when booking your stay.
NO-SHOW POLICY: If you have not arrived by 6:00pm and not advised us of a delay your reservation may be considered a no-show. Any money paid or pending will be forfeit and your reservation will be cancelled.
Our check-in window is 4:00pm to 6:00pm to make it possible for us to greet you on arrival. Any exceptions must be requested at the time you make your reservations and are subject to our approval. It is imperative that you call us if you are delayed. See NO-SHOW Policy.
Check-out is no later than 10:30 am
Payment: Rates are in Canadian dollars and are subject to the 13% HST (Harmonized Sales Tax). VISA, MasterCard, or Interac e-transfer (CDN Banks) accepted
Minimum Stay: Minimum 2 night stay every day from June to October and Friday/Saturdays in May.
Pets: Pets/animals of any kind are not permitted.
Breakfast: When reserving your room please advise us food allergies or religious dietary restrictions. With advance notice we are happy to make every effort to accommodate. Breakfast is served promptly at 9:00 only and is a plated and served breakfast (Chef’s choice and not a buffet).